Tuesday, December 24, 2013. Merry Christmas Eve Day to you!
Last night after I posted the initial blog, I received an email from a listener in Michigan who was having trouble printing out tickets from the confirmation email she received after her online purchase so she could wrap them up as presents. I responded that we’d contact support in the morning to try and remedy the problem. By 10am EST, the glitch was fixed. I was happy. She was happy and will be in Orlando attending a conference around the Concert date. The internet can be a very cool thing (when it works.) Its a fact that the whole world comes to visit Orlando, especially when it is cold every where else. The snowbirds come in October and stay through March. So planning concerts when they are in town is a good idea… well we are testing that theory right now.
So that is how the day began… by offering good customer service. I made the decision to contact all the internet customers after Christmas to see if anyone else had trouble printing out tickets. They will be our special guests at the event and I want their experience to be as excellent as can be.
The venue is ideal… a wide stage and about 15 chair rows deep place on a carpet that goes over the wooden fieldhouse floor. Great line of sight and no support pillars. The sound system can be loud enough at low volumes especially with acoustic guitars. However, access from the main road is a bit tricky so I am having to spend time figuring out how many security people will need to assist the guests in guiding them with ease into the ample parking on site. Fortunately, I once worked for a downtown parking garage on the weekends that directed traffic to their location with guys holding street signs. This is important because Orlando has a reputation for not buying tickets in advance but preferring to show up at the door. I knew of one church that sold a only handful of tickets in advance for a Michael Card concert. Yet on the day of the event, close to 300 showed up and paid at the door. I’m sure that was very nerve wracking for the church staff. However, this is very common audience behavior in Orlando so it is on me to insure those last minute patrons can easily find the door unless we completely sell out which with Phil Keaggy and only about 550 floor seats is a distinct possibilty. Bleachers for last minute overflow can seat another 50 persons.
We do have 200 seats available in two Christian Bookstore locations. On Thursday we’ll contact them to see how many are left.
There are more problems to solve as the event draws closer. Stayed tuned for the new blog tomorrow
From our family to yours… Have a Blessed Christmas!
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